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Axionac transforms the way you manage IT by eliminating the complexity of overseeing scattered devices. Whether you’re at your desk, on the move, or halfway across the world, you can monitor, control, and troubleshoot workstations, servers, and network devices from a single platform — keeping your environment running smoothly no matter where you are.

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Troubleshooting

Agent not reporting in

A device that stays offline usually comes down to network reach, the agent service, or the wrong organization. Here is how to narrow it down.

When a device does not appear or stops updating, work through these in order.

Checklist

  • Network — the device must be able to reach the Axionac backend host and port. Check firewalls and proxies.
  • Service — confirm the agent service is installed and running on the device.
  • Organization — make sure the installer's token or organization code matches this organization.

If all three check out and it is still offline, reinstall with a fresh installer from the dashboard, which carries the correct server address and token.

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