Terms & Conditions

Last updated: 24 August 2026

1. These terms

These terms govern your use of the Axionac platform and website. “Axionac”, “we” and “us” mean [COMPANY NAME], a company registered in England and Wales under number [COMPANY NUMBER], with its registered office at [REGISTERED ADDRESS]. “You” means the organisation that opens an account.

By creating an account, starting a trial or using the service you accept these terms. If you are accepting on behalf of an organisation, you confirm you are authorised to bind it.

2. The service

Axionac provides a subscription platform for employee monitoring, insider risk management, data loss prevention and remote monitoring and management, together with the agent software installed on your devices. We may improve or change features over time; we will not materially reduce core functionality during a paid term without telling you.

3. Accounts

• You must give accurate registration details and keep them current.
• You are responsible for your users’ activity and for keeping credentials secure. Tell us promptly at support@axionac.com if you suspect unauthorised access.
• Accounts are for the organisation named at sign-up. Do not share a single seat between people where the plan is priced per user.

4. Trials, fees and payment

• Where a free trial is offered, it runs for the stated period. If you do not subscribe before it ends, access stops and trial data may be deleted.
• Subscriptions are billed in advance on the cycle you choose. Prices are shown exclusive of VAT or other applicable tax, which is added at the rate for your billing country.
• Subscriptions renew automatically for successive terms unless cancelled before the renewal date. You can cancel at any time from your billing settings; cancellation takes effect at the end of the paid term.
• Fees already paid are non-refundable except where the law requires otherwise or where we have materially failed to provide the service. Where we owe a refund we issue it to the original payment method.
• If payment fails we may suspend access after giving you notice and a reasonable chance to fix it.

5. Acceptable use — your responsibilities as an employer

Axionac is monitoring software. How lawfully it is deployed is under your control, not ours, so you agree that:

• you will only monitor devices and accounts you are legally entitled to monitor, and only where you have a valid lawful basis under UK GDPR or the equivalent law where you operate;
• you will tell the people being monitored what is collected, why, and how long it is kept, before monitoring starts;
• you will carry out a Data Protection Impact Assessment where one is required, and consult works councils, unions or employee representatives where local law requires it;
• you will honour data subject rights requests from your own staff, since you are the controller of that data;
• you will not use the platform to monitor people covertly where the law forbids it, to harass or discriminate, or for any unlawful purpose.

You must also not attempt to breach or probe the platform’s security, reverse engineer it except as permitted by law, resell it without our written agreement, or use it to store or transmit malware.

We may suspend an account immediately where we reasonably believe this section is being breached or where continued use presents a security risk. Where practical we will tell you first.

6. Your data

You keep ownership of the data you and your users put into the platform, and of the monitoring data the agent collects on your devices. You grant us the licence needed to host, process and display it in order to provide the service.

For that data you are the controller and we are the processor. Our Privacy Policy sets out how we handle it, and we process it only on your documented instructions.

On termination you may export your data. After the period stated in the Privacy Policy we delete it, except where we must keep records to meet a legal obligation.

7. Agent software

We grant you a non-exclusive, non-transferable licence to install and run the Axionac agent on devices you own or lawfully administer, for the duration of your subscription. The agent updates itself so that security fixes reach devices promptly. The licence ends when your subscription does, and you must then remove the agent.

8. Intellectual property

Axionac and its licensors own the platform, the agent software, the documentation and all associated intellectual property. Nothing in these terms transfers ownership to you. If you send us feedback we may use it freely to improve the product, without obligation to you.

9. Availability and support

We aim to keep the service available continuously but do not guarantee uninterrupted access. Planned maintenance is notified in advance where we can. Support is provided by email at support@axionac.com; response targets depend on your plan. Where a separate service level agreement applies, it takes precedence over this section.

10. Confidentiality

Each of us may receive confidential information from the other. Neither will disclose it to anyone else except to staff and contractors who need it and are under equivalent obligations, or where the law compels disclosure. This survives the end of the agreement.

11. Warranties and disclaimers

We warrant that we will provide the service with reasonable skill and care. Beyond that, and to the extent the law allows, the service is provided “as is”. We do not warrant that it will detect every threat, prevent every incident or be error free. Security tooling reduces risk; it does not eliminate it, and it does not replace your own security programme.

12. Liability

Nothing here limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be limited.

Subject to that, neither party is liable for loss of profit, revenue, business, goodwill or anticipated savings, or for indirect or consequential loss. Each party’s total liability in any twelve-month period is capped at the fees you paid in the twelve months before the claim arose.

13. Indemnity

You will indemnify us against claims arising from your use of the platform in breach of section 5, including claims by your own staff relating to monitoring you carried out without a lawful basis or without proper notice.

14. Term and termination

• These terms apply for as long as you hold an account.
• You may cancel at any time from your billing settings.
• Either party may terminate if the other commits a material breach and fails to fix it within 30 days of written notice, or becomes insolvent.
• On termination your access ends, and sections that by their nature should survive — including confidentiality, intellectual property, liability and indemnity — continue to apply.

15. Changes

We may update these terms. For material changes we will give account holders at least 30 days’ notice by email or in the product. Continuing to use the service after a change takes effect means you accept the revised terms; if you do not, you may cancel before they take effect.

16. General

These terms are the whole agreement between us on this subject. If a provision is found unenforceable the rest continues to apply. Neither party may assign the agreement without the other’s consent, except to a successor of substantially the whole business. Failure to enforce a right is not a waiver of it.

17. Governing law

These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.

18. Contact

Questions about these terms: support@axionac.com, or write to [COMPANY NAME], [REGISTERED ADDRESS].