RMM
Starting a remote support session
Connect to a managed device to troubleshoot it directly. Learn how a session starts, what the user sees, and the low-bandwidth option for slow links.
Remote sessions let your team see and control a managed device to fix problems quickly.
Starting a session
- Open the device in the dashboard and start a remote session.
- The agent launches the remote engine and streams the screen back to you.
On a slow connection
If the link is poor, enable low-bandwidth mode to reduce image quality for a smoother, more responsive session. Sessions follow the device's permissions and are recorded in the activity trail.