Getting Started
Verifying the agent is connected
After installing the agent, confirm the device is reporting in. Learn what a healthy connection looks like and what to check if a device stays offline.
Once the agent is installed on a device, it checks in with the backend and appears in your dashboard within a minute or two.
Signs of a healthy connection
- The device shows as Online with a recent "last seen" time.
- Activity and status data begin to appear for that device.
If a device stays offline
- Confirm the device has internet access and can reach the Axionac backend host and port.
- Check that the agent service is running on the device.
- Make sure the install token or organization code used during setup matches this organization.
Still stuck? Reinstall with a fresh installer from the dashboard, which carries the correct server address and token.